Let us help guide you...

Here are some frequently asked questions.

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Where are you located?

We currently reside in Madison, WI, but frequently travel between Madison, WI — Chicago, IL — Phoenix, AZ, as well as offer our services to surrounding areas and destination events. We currently do not have a studio space open to the public. Consultations are by appointment only.

 

How do we get in touch?

We are by appointment only.  Please fill out the appropriate Submission Form, and we will contact you to schedule your 20-30 minute telephone or Zoom consultation if we are available for your date.

 

What are your office hours?

We are available Monday - Wednesday between 11am-4pm by appointment only. We respond to any inquiry within 24 - 48 hours. There might be a delay if we receive an inquiry later in the week since we might be working on events for our current clients.

 

What are your specialties? 

We specialize in creating custom floral designs weddings,  corporate events, and other special occasions (baby showers, birthdays, dinner parties, etc). We also offer decor services and are able to provide clients with recommendations for from lighting to signage,  linens to paper goods and more.

 

How far in advance can we reserve our event or wedding date?

The sooner the better. Our 2025 calendar is already quickly filling, as we only take on a select amount of events each year. Once we finalize all of the details and receive your signed Contract and 25%  deposit, we will officially reserve your event on our calendar. Since we are a bespoke floral design and decor company, we only take on 1 event per weekend so we can provide our clients with the absolute best experience and attention to detail.

Do You Customize Orders?

If you have specific flowers and colors in mind, we are all ears. Prices vary depending on requests + availability.  There is NO guarantee when it comes to flowers due to the seasons and other natural factors (i.e. weather). Though we wish we could, we cannot make any promises. We prefer to use seasonal flowers in our designs. Mother Nature is unpredictable, so we do the absolute best with what she's able to provides us.

 

Do you do mockups?

Dependent on where we are located since we travel between the Midwest and Southwest. If available, clients are to pay the full retail price of all flowers purchased + additional labor and travel fees. We try to make mockups as close to the actual floral items planned for the day of the wedding. We cannot 100% guarantee the flowers will be the exact same since we cannot predict mother nature and flower demand, but we do our absolute best to keep consistency.

What investment is expected for corporate events, elopements, or other special occasions?

Our minimum for bookings is $1,500. Additional service fees may apply.

 

What investment is expected for Weddings?

Full Service floral design start at a $5,500 minimum, with an average investment of $7,500 - $10,000 with a guest count of 125-150.  We are able to make exceptions for micro weddings, or other special gatherings or corporate events. We are very conscience of our clients' budgets and respectfully work within their means to the best of our ability.

Do you offer items A La Carte?

Yes. This is a great option for intimate weddings, or other small gatherings or corporate events. Our minimum for bookings is $1,500. Delivery fee dependent upon location.

Standard Service: Setup available at the discretion of 1209 Creative for our Standard A La Carte Service. No late night clean up offered, and any rental items must be returned by the Monday following the event.

 

What should we have ready before contacting you?

We would like to know a little bit about you, your style and what you envision for your wedding, corporate event, or special occasion. Supplying us with a few inspiration photos and/or a link to a Pinterest board is also greatly appreciated. It is also important to know the quantity of items needed, as well as have an idea of your overall budget.

 

Who provides the vases and Decor For Weddings and special occasions?

We do! For Full Service events, all vases  belong to 1209 Creative and will be retrieved after your event or wedding. We do not allow clients to provide us with their own vases. Some exceptions can be made. Further details about our inventory can be provided in a personal consultation. We also offer other table top decor rentals, such as candles, candle holders, table numbers, etc. Clients get to keep all vases when opting for our A La Carte Service.

 

Do YOU DELIVER & Set Up? 

Yes.  For Full Service events we deliver all event items and are able to properly place them in their designated places onsite. Keep in mind that a travel fee might be applied to your total if the venue is located 20+ miles away from our private studio space. All airfare, transportation, hotel and any extra expenses that need to be made for destination weddings will be applied to the clients' total balance.

 

do you charge a service fee?

Yes. We apply a 15% design fee to ALL event bookings. This includes time spent on personal consultations, event planning correspondence, customized mood-board, communication with our flower reps to get the best products, and much more. We apply a 5% fee for delivery, setup time. Fees also apply to any additional labor needed in our studio or for day-of setup to ensure the event turns out to be an absolute success. An additional fee is applied to weddings that require us to return to event site late night to strike and retrieve our rented decor items. A lot of behind the scenes work goes into a successful wedding day.


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