Let us help guide you...

Here are some frequently asked questions.

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Where are you located?

We are located in downtown Phoenix, Arizona. We currently do not have a studio space open to the public. If you would like to make an appointment, please CONTACT US.

 

How do we get in touch?

We are by appointment only. CONTACT US to book your personal consultation and/or arrange for a telephone meeting.

 

What are your hours?

We are available Monday - Friday by appointment only. We respond to any inquiry within 48 - 72 hours.

 

What are your specialties? 

We specialize in creating custom floral designs weddings, corporate events, and other special occasions (baby showers, birthdays, dinner parties, etc). We also offer decor services and are able to provide clients with anything from lighting to signage, linens to paper goods and more.

 

How far in advance can we reserve our event or wedding date?

The sooner the better. Once we finalize all of the details and receive your signed contract and 35% deposit, we will officially reserve your event on our calendar. Since we are a bespoke floral design and decor company, we only take on 1 - 2 events per weekend so we can provide our clients with the absolute best possible experience and attention to detail.

 

Do You Customize Orders?

If you have specific flowers and colors in mind, we are all ears. Prices vary depending on requests + availability. There is NO guarantee when it comes to flowers due to the seasons and other natural factors (i.e. weather). Though we wish we could, we cannot make any promises. We prefer to use seasonal flowers in our designs. Mother Nature is unpredictable, so we do the absolute best with what she's able to provides us.

 

Do you do mockups?

Yes. Clients are to pay the full retail price + labor of any mockup items. Generally, mockups consist of centerpieces, bouquets (or floral hoops), boutonnières and hair pieces. A 20% discount is applied if the client has already booked with 1209, with a signed contract and paid deposit, AND returns to us all vessels used for the mockup. We try to make mockups as close to the actual floral items planned for the day of the wedding. We cannot 100% guarantee the flowers will be the exact same since we cannot predict mother nature and flower demand, but we do our absolute best to keep consistency. Mockups generally take place 4-6 weeks before the wedding date to better ensure items used are within the same season.

what do you have in your inventory?

What investment is expected for corporate events or special occasions?

Our minimum for events other than weddings is $500. Additional fees may apply.

 

What investment is expected for Weddings?

Full service floral design averages between $4,500 - $8,000.  We are able to make exceptions for intimate gatherings or other scenarios with our A La Carte services. We are very conscience of our clients' budgets and respectfully work within their means to the best of our ability.

Do you offer items A La Carte?

Yes. This is a great option for couples who are planning a intimate wedding or elopement. Service starts at a minimum of $500.00.

 

What should we have ready before contacting you?

We would like to know a little bit about you, your style and what you envision for your wedding, corporate event, or special occasion. Supplying us with a few inspiration photos and/or a link to a Pinterest board is also greatly appreciated.

 

Who provides the vases and Decor For Weddings and special occasions?

We do! All vases  belong to 1209 Creative and will be retrieved after your event or wedding. We typically do not allow clients to provide us with their own vases. We do make exceptions for clients who want to keep vases and/or decor items. Further details about our inventory can be provided in a personal consultation.

 

Do YOU DELIVER & Set Up? 

Yes. We deliver all event items and are able to properly place them in their designated places onsite. Keep in mind that a travel fee might be applied to your total if the venue is located 25 + miles away from our private studio space. All airfare, transportation, hotel and any extra expenses that need to be made for destination weddings will be applied to the clients' total balance.

 

do you charge a service fee?

Yes. We apply a 12% service fee to ALL wedding bookings. This includes time spent on personal consultations, email or telephone correspondence, customized mood-board, communication with our flower reps to get the best products, delivery, setup time, and any additional labor taken to ensure the event turns out to be an absolute success. An additional 3% service fee is applied to weddings that require us to return to event site to strike and retrieve our borrowed items.

We apply a 10% service fee to ALL corporate or special events of $1.5K or more. An additional 3% service fee is applied to events that require us to return to event site to strike and retrieve our borrowed items. 


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